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Privacy Statement

Who we are

Small introduction.

You can find out more about us at www.divaurae.com/about.

How the law protects you
Your privacy is protected by law. This section explains how that works. Data Protection Law states that we are allowed to use personal information if we have a legitimate reason to do so. This includes sharing it outside AHUK. The law states we must have one or more of these reasons:

  • Processing is necessary for the performance of a contract that we have with you, or
  • is necessary for compliance with a legal obligation, or
  • is necessary for the purposes of a legitimate interest, or
  • Is necessary in order to protect the vital interest of the data subject, or
  • you have given your consent, or A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of the ways that we may use your personal information and the reasons for doing so..

What we use your personal information for:

Our purposes:

  • To manage our relationship with you or your business.
  • To develop new ways to meet our customers’ needs and to grow our business.
  • To develop and carry out marketing activities.
  • To study how our customers use products and services from us and other organisations.
  • To provide advice or guidance about our products and services.
  • Managing your records, working out which of our products and services may interest you and telling you about them.
  • Designing products and services, and deciding what we charge for them.
  • Defining types of customers for new products or services.
  • Seeking your consent when we need it to contact you.
  • Being efficient about how we fulfil our legal duties.
  • To develop and manage our brands, products and services.
  • To manage how we work with other companies that provide services to us and our customers.
  • Developing products and services, and what we charge for them.
  • Defining types of customers for new products or services.
  • Being efficient about how we fulfil our legal and contractual duties.
  • To deliver products and services.
  • To make and manage payments.
  • To collect and recover money that is owed to us.
  • Being efficient about how we fulfil our legal and contractual duties.
  • Complying with regulations that apply to us.
  • To detect, investigate, report, and seek to prevent crime.
  • To manage risk for us and our customers.
  • To obey laws and regulations that apply to us.
  • To respond to complaints and seek to resolve them.
  • Developing and improving how we deal with crime, as well as doing our legal duties in this respect
  • Complying with regulations that apply to us.
  • Being efficient about how we fulfil our legal and contractual duties.
  • To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance, and audit.
  • Complying with regulations that apply to us.
  • Being efficient about how we fulfil our legal and contractual duties.
  • To exercise our rights set out in agreements or contracts.

Groups of Personal Information

We use many different kinds of personal information, and group them together like this.

Type of personal information

Description

Personal

  • Basic information, such as your name (including title), the company you work for, your title or position and your relationship to a person

Financial

  • Your financial situation, status and history.

Contact

  • Your address details and how to contact you such as your postal address, email address and phone number(s).

Transactional

  • Details about payments to and from your accounts with us.

Contractual

  • Details about the products or services we provide to you.

Behavioural

  • Details about how you use our products and services.

Technical

  • Details on the devices and technology you use, your visits to our website or applications or materials and communications we send to you electronically.

Communications

  • Details we may gather about you from letters, emails and conversations between us, for example customer service recordings.

Open Data and Public Records

  • Details about you that are in public records, such as the Electoral Register, and information about you that is openly available on the internet.

Usage Data

  • Other data about how you use our products and services.

Documentary Data

Special types of data

The law and other regulations treat some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:

  • Racial or ethnic origin
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic and bio-metric data
  • Health data including gender
  • Criminal convictions and offences

Consents
Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you, whether you get paper statements, or prefer large-print formats.
National Identifier

A number or code given to you by a government to identify who you are, such as a National Insurance number.

Where we collect personal information from
We may collect personal information about you (or your business) from third parties who we use to help us provide our products and services.

Data we collect from you comes from a variety of sources:

  • When you apply for our products and services
  • When you talk to us on the phone or in conversations with our staff
  • When you use our web services
  • In emails and letters
  • In customer surveys
  • If you take part in our competitions or promotions.
  • Data from third parties we work with
  • Companies that introduce you to us
  • Credit reference agencies
  • Public information sources such as General Pharmaceutical Council
  • Organisations working on our behalf
  • Market researchers

Whom we share your personal information with
We may share your personal information with certain trusted organisations in accordance with contractual obligations in place with them, including:

  • Companies that we introduce you to
  • Companies you ask us to share your data with.
  • Market research companies
  • Agents and advisers who we use to help run your accounts and services, collect what you owe, and explore new ways of doing business
  • Fraud prevention agencies
  • Companies we have a joint venture or agreement to co-operate with
  • Credit reference agencies
  • IT service providers to our companies, and suppliers to whom we subcontract certain support services.

We may also share your information with Regulators and other government authorities if required to do so by legal or statutory requirement.

In some situations, we may need to share your personal information with other organisations to provide you with the products or services you have chosen.

If you choose not to give personal information
In some circumstances, it may be required by law, or our terms of contract we have with you, that we collect and process personal information. If you don’t wish to share this information with us, we may not be able to provide you our products or services.

Any data collection that is required will be made clear at the point of collection.

Marketing
If you consent we may use your personal information to provide you information that we think will be useful to you, or to your business.

The personal information we have for you is made up of what you tell us and data we collect when you use our services, or from third parties we work with.
We analyse this information in order to determine what you may want, need, or what may be of interest to you. This way we are able to work out which products, services and offers may be relevant for you or your business.

You can ask us to stop sending you marketing messages at any time, but we will continue sending you statements, and other important information such as changes to services that you currently use.

We may ask you to confirm your choices and accuracy of our records, if you purchase different products or new services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.

If you change your mind you can update your choices at any time by contacting us using details provided further in this document.

How we protect your personal information
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.

How long we retain your personal information
We will keep your personal information in accordance with our data retention policy for as long as we need to keep your details to manage our relationship with you. We may keep your data for one of these reasons:

  • To respond to any questions or complaints.
  • To show that we treated you fairly.
  • To maintain records according to rules that apply to our business.

We may keep your data for 10 years or longer for legal, regulatory or technical reasons.

Accessing your personal information
You can access your personal information we hold by writing to us at: email,address

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?
If you disagree with our use of your personal information, you have the right to object to it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

Those rights are not absolute and there may be legal or other reasons why we need to keep or process your data. Nevertheless, please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

  • It has been used unlawfully but you don’t want us to delete it.
  • It not relevant any more, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.
  • If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

Withdrawing your consent
You can withdraw your consent for us to hold your personal data at any time. Please contact us if you want to do so. We will respect that choice in accordance with our legal obligations.

Changes in law
We will update this notice in order to reflect any changes in law. In some cases, we may contact you to inform you of this fact.

Contacting us
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

USER GENERATED CONTENT
By uploading, publishing, transmitting or making available any data, content or other material to DIVAURAE CUSTOM LINGERIE including but not limited to, sharing posts using specific hashtags (#) in line with a campaign we might be running at that time, posting, publishing or uploading comments, reviews, images, photos, content or any other material to our Websites (User Content), you grant DIVAURAE CUSTOM LINGERIE, its affiliates, licensees and successors a non-exclusive, royalty-free, perpetual, irrevocable, worldwide and fully sub-licensable right to use, communicate, reproduce, modify, adapt, publish, publicly perform, translate, create derivative works from, distribute and display in any form, any such content, including but not limited to text, images, videos, graphics, audio and photographs without attribution.

By posting, uploading, publishing, transmitting or making available any User Content to DIVAURAE CUSTOM LINGERIE , you warrant and represent to DIVAURAE CUSTOM LINGERIE that:

You hold all the intellectual property rights to the User Content and have the authority to upload or make available the User Content and licence the User Content to DIVAURAE CUSTOM LINGERIE;

DIVAURAE CUSTOM LINGERIEs use of the User Content will not infringe or violate any third-party rights, including but not limited to defamation, intellectual property rights, moral rights and privacy rights and will not give rise to an obligation to make any payment to a third party;

Any User Content you associate with the Services or send to other users is accurate, complete, not false and not misleading;

The disclosure and use of the User Content to DIVAURAE CUSTOM LINGERIE will not cause harm to any other user or third party, or violate their rights including any patent, trade mark, trade secret, copyright or other intellectual property or proprietary right (such as User Content that contains copyrighted material without permission) or right to privacy;

The use by DIVAURAE CUSTOM LINGERIE of the User Content will not breach the security of DIVAURAE CUSTOM LINGERIE or its users by containing viruses, Trojan horses, worms or other harmful or disruptive scripts, code, programs or content;

The disclosure and use of the User Content by DIVAURAE CUSTOM LINGERIE does not violate these Terms or other policies, or any applicable law, rule or regulation;

The User Content does not contain any obscene, pornographic, profane, sexually oriented, threatening, defamatory, abusive, offensive, indecent, harassing, inflammatory, inaccurate, misrepresentative, fraudulent or illegal content including any racist, bigoted, hateful or violent content;

The User Content does not promote or cause harm or intimidation of any kind against any group or individual;

The disclosure and use of the User Content by DIVAURAE CUSTOM LINGERIE does not violate the privacy of any other person by containing visual or audible representations of another person without his or her express written consent or violate their data protection or privacy rights;

The disclosure and use of the User Content by DIVAURAE CUSTOM LINGERIE will not bring DIVAURAE CUSTOM LINGERIE into disrepute; and

The User Content does not contain, promote or enable illegal or unlawful activities.

DIVAURAE CUSTOM LINGERIE retains the right, at any time without reason or notice, to pre-screen, review, control, monitor, reject, delete or edit User Content, however DIVAURAE CUSTOM LINGERIE is not obliged to do so.

You agree that DIVAURAE CUSTOM LINGERIE may require you to remove, amend or delete User Content and that you must comply with such requirement within 1 days’ written notice to you.

You acknowledge and agree that DIVAURAE CUSTOM LINGERIE does not control, take responsibility for, or assume any liability for, any content submitted by you, or other users of the Services or any third parties, and that DIVAURAE CUSTOM LINGERIE is not liable for any mistakes, defamation, omissions, falsehoods, obscenity, pornography or profanity you may encounter. You agree to release DIVAURAE CUSTOM LINGERIE and its agents and officers and employees from any such claims or liability and acknowledge that the User Content submitted by you or other users, as well as any other information or materials available through the Services may have copyright protection whether or not it is identified as being copyrighted.

To access and use some of the Services, you may be required to register an account with DIVAURAE CUSTOM LINGERIE.

YOUR CONDUCT:

You agree that you will not:
Engage in unlawful, obscene, harassing, intimidating, threatening, predatory or stalking conduct, or conduct that may fall under one of the aforementioned categories;

(Disclose or share your password or login information for the Services with any party;

Use the Services in a manner that may affect, damage, disrupt, impair, disable, interfere with or prevent the reliability and performance of the Services, or interfere with or attempt to interfere with any other user’s use of the Services;

Copy or impersonate any other person or entity, or misrepresent any of your details including your image (for example by using only arcuate and current photos), name, age, identity, affiliation, connection or association with, any other person or entity;

Use the Services to promote or solicit involvement in or, support of a political platform, religion, cult, or sect;

Post a person’s personal information or images without express permission;

Solicit or engage in any illegal or unlawful activity;

Use the Service to redirect users to other websites or encourage users to visit other websites;

Use the Service for any phishing, trolling or similar activities;

Defraud, scam, hack, swindle or deceive other users of the Services;

Harvest or collect email addresses or other contact information of other users from the Services by electronic or other means or use the Services to send, either directly or indirectly, any unsolicited bulk e-mail or communications, unsolicited commercial e-mail or communications or other spamming or spamming activities;

Circumvent, disable or otherwise interfere with security-related features of the Services or features that determine whether you are acting in accordance with the Terms;

Attempt to access any Services or area of the website that you are not authorised to access; or

Allow third parties to access and use the Services via your account;

(o)collect or solicit another person’s personal information or images for commercial, inappropriate or unlawful purposes;

Use any programs, scripts, bots or other automated technology to scrape or access the Services or hijack user accounts or log-in sessions;

Embed, frame, include or imitate any part of the Services on another website, application or other platform, without our prior written authorisation;

Use any kind of code, program or device containing reference to DIVAURAE CUSTOM LINGERIE or the Services in order to direct any person to any other website for any purpose;

Resell, rent out or make any commercial use of the Services;

Use robots, data mining or similar data gathering or extraction methods or otherwise collect any pictures, descriptions, data or other content from the Services;

Attempt to mislead others as to the origin of any information through the Services by copying, forging or manipulating identifiers such as headers, footers or signatures;

Use automated methods or processes to use or access the Services or create user accounts;

Attempt to, or actually gain, unauthorised access to our Services, the server on which our Services is stored or any server, computer or database connected to our Services;

Cause harm to our Services by hacking, phishing, introducing viruses, trojans or other programs, scripts or material that may be malicious or technologically harmful to us, our website, Services or other users of our Services; or

Use the Services other than for their intended purpose.

YOUR PRIVACY AND SECURITY
Privacy and security are serious matters to us. Your name is your property and we do not give or sell your personal details to anybody. We promise to gather only enough information about you to enable us to provide you the services you have requested from us, and to safeguard that information to the best of our ability. This website and affiliate businesses are not responsible for any loss of business, profits or monies, resulting from any situation web related. If you have a compliment or complaint about our site, please contact us by telephone, by postal mail, or by email, using the information and links provided below. We do our best to insure you have a pleasant Web experience.

DISCLAIMER
YOU ASSUME ALL RESPONSIBILITY AND RISK FOR THE USE OF THIS SITE AND THE INTERNET GENERALLY. DIVAURAE CUSTOM LINGERIE LTD IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS IS” BASIS. YOU ACKNOWLEDGE THERE MAY BE DELAYS, OMISSIONS, INACCURACIES, OR OTHER PROBLEMS WITH THE CONTENT, AND AGREE THAT IF YOU RELY ON THE CONTENT AVAILABLE THROUGH THIS SERVICE, YOU DO SO AT YOUR OWN RISK. THE MATERIALS ARE PROVIDED “AS IS,” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND INCLUDING WITHOUT LIMITATION WARRANTIES OF CURRENT, CORRECTNESS, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY, AND FREEDOM FROM ERRORS, VIRUSES, BUGS, OR OTHER HARMFUL COMPONENTS. IN NO EVENT SHALL INCLUDING ITS EMPLOYEES, OWNERS, AND AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES WHATSOEVER INCLUDING WITHOUT LIMITATION ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, AND DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION ARISING OUT OF THE USE OF OR INABILITY TO USE THE CONTENT OR ANY HYPER LINKED WEB SITE, EVEN DIVAURAE CUSTOM LINGERIE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DIVAURAE CUSTOM LINGERIE DOES NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. DIVAURAE CUSTOM LINGERIE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS.